Delivery and Returns

Delivery Information

All orders are carefully packaged in our warehouse in the UK (unless drop-shipped on our behalf). Our quality control process ensures that every product is checked for accuracy of dimension, quantity, colour, and overall condition before dispatch.

Deliveries within the UK are handled by our trusted courier partners. Estimated delivery times will be provided at checkout, and tracking information will be sent once your order has been dispatched.

Returning an Item

We strive to provide detailed product information on our website to help you make an informed purchasing decision.

If for any reason you are unhappy with your purchase, we offer a 14-day money-back guarantee. You can return your item unused and in its original condition for a full refund of the product price.

How to Arrange a Return:

1. Contact our Customer Service Team to request a Returns Authorisation Number (RAN).

2. Ensure that the item is in its original packaging, unused, and in the condition it was received.

3. Do not return any items without receiving return instructions from us, as some items may need to be sent back directly to the manufacturer.

4. Clearly include your name, contact details, order number, and reason for return inside the package.

Contact Information for Returns:

• Email: contact@ppevalley.com
  
  
• Phone: 01202 653741

We will process your refund within 7 days of receiving the returned item. Please note that postage costs for returning unwanted items are the responsibility of the customer and are non-refundable.

If you have opted for a delivery service via courier, this charge will not be refundable unless the return is due to our error or a faulty product.

We cannot refund or exchange items that are not in a resalable condition unless they are faulty or sent incorrectly due to our error.

Some products, such as hygiene-related items or custom-made PPE, may be excluded from our returns policy. Please contact us before purchasing if you need further clarification.

Return Shipping Responsibility:

• You are responsible for the item until it arrives back with us.

• We recommend using a tracked and insured shipping service to cover potential loss or damage in transit.

Items Supplied Damaged or Defective

If you receive an item that is faulty or damaged in transit, please notify us within 24-48 hours of receipt.

Steps to report a damaged or defective item:

1. Contact our Customer Service Team immediately.

2. Provide photographic evidence of any damage.

3. We will arrange for the item to be collected or provide a prepaid return label.

4. Once the returned item is inspected and confirmed to be faulty, we will either replace the item or issue a full refund.

Duplicate or Incorrect Items

If you receive a duplicate or incorrect item due to our error, please inform us as soon as possible. We will arrange for the incorrect item to be returned or collected at no cost to you.

For any questions regarding our Delivery & Returns Policy, please contact our Customer Care Team.